SEPTEMBER 7, 2016 (CLEVELAND, OHIO) – National Research Corporation (NRC), has selected client St. Vincent Charity Medical Center, of Cleveland, Ohio, as a recipient of its 2016 Excellence award. St. Vincent Charity was recognized at the 22nd Annual NRC Picker Patient-Centered Symposium in San Diego on Sunday, August 28.
NRC selected Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Overall Hospital Rating, Overall Provider Rating, Improvement Planner Champion, Value-Based Purchasing Champion, and Patient-Centered Care Champion
The winners were selected from the extensive database of NRC hospital clients for their performance over the last four quarters. St. Vincent Charity was selected for its performance within the Adult Inpatient Dimensions of Patient-Centered Care for the time period of April 2015 to March 2016. The eight facilities noted in the Dimension Awards had the highest combined percentages of patients rating them positively out of 454 facilities in the individual Dimensions of Patient-Centered Care. St. Vincent Charity was noted for its Continuity and Transition Dimension.
"Implementing improvement processes are difficult and require large amounts of time and resources, so when organizations make the commitment to look past those constraints, it really defines who the winners are,” said Helen Hrdy, Senior Vice President of Client Service at NRC. “We congratulate St. Vincent Charity Medical Center for truly defining patient-centered care.”
As a 2016 award recipient, St. Vincent Charity is among a select group of healthcare innovators leading the way on the path to patient-centered care.
“Quality and patient safety are part of our mission,” said Dr. David F. Perse, President and CEO of St. Vincent Charity Medical Center. “We are constantly striving to improve the care we provide our patients and our community and this kind of recognition is validation of that ongoing work.”
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.