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Quality and Patient Safety

St. Vincent Charity Medical Center's commitment to quality stems from our mission and values.

We pride ourselves on providing the highest level of compassionate, quality care in an environment that is respectful of all people. The quality of our care is recognized by many third-party accrediting bodies. St. Vincent Charity Medical Center ranks highly in quality ratings and when compared with hospitals locally and nationally we are a quality leader in Northeast Ohio.

Quality achievements

  • Centers for Medicare and Medicaid Services (CMS) 4-star overall quality rating
  • 2017 Get with the Guidelines Gold Plus Award for Stroke
  • 2017 Joint Commission Accreditation
  • 2016 Joint Commission Accreditation for Chest Pain
  • National Research Corporation Excellence Award for Commitment to Improving the Patient Experience

  • 2018 Advanced Certification by Joint Commission as a Primary Stroke Center
  • American Society of Metabolic and Bariatric Surgery Accreditation for 21 years
  • College of American Pathology Accreditation
  • Accredited by the Ohio Department of Mental Health

Our Mission and Values

Faithful to the philosophy and heritage of the Sisters of Charity of St. Augustine, the St. Vincent Charity Medical Center family is committed to the healing mission of Jesus. As caregivers, we serve with:

  • Our deep respect for the dignity and value of all persons
  • Our practice of quality care
  • Our dedication to the poor
  • Our commitment to education

Caregivers at St. Vincent Charity serve with the same shared values:

  • Respect: We serve in an atmosphere of mutual respect and fairness, treating each person with reverence and dignity that recognized each individual's contribution.
  • Integrity: We hold ourselves accountable for our actions and are honest and ethical in all our dealings.
  • Quality: We are committed to continuous improvement of our services to better each life as if it were our own.
  • Teamwork: We celebrate the opportunity to come together as caregivers in an inclusive workplace where diversity and open communication are valued.

How are we doing?

If you have a patient safety complaint or question, please contact our Quality Department at quality@stvincentcharity.com. You can also call, 216.241.6256.

You have the right to direct any concerns about safety or your care to anyone you believe appropriate.

You also have the right, if you choose, to contact the Ohio Department of Health, The Joint Commission, or if you are a Medicare beneficiary, you may contact the Peer Review Organization, KePRO, Inc.

The contact information is found at The Joint Commission.

Recent Posts

June 4, 2018

St. Vincent Surgeon Performs Breakthrough Knee Revision Surgery

St. Vincent Charity Medical Center’s Dr. Bernard Stulberg recently became the first orthopedic surgeon in the country to perform total knee revision surgery utilizing the latest GPS technology. The procedure marks a breakthrough in knee revision surg ...continue reading

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February 23, 2018

Bishop Nelson Perez visits St. Vincent Charity Medical Center

Earlier this week, St. Vincent Charity Medical Center was honored to host Bishop Nelson Perez of the Catholic Diocese of Cleveland. While visiting the hospital, Bishop Perez met with Sister Judith Ann Karam CSA, congregational leader of the Sisters o ...continue reading

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February 23, 2018

Dr. Ted Parran discusses the need for research of cash-only opioid clinics

Dr. Ted Parran, associate medical director of Rosary Hall at St. Vincent Charity Medical Center, recently spoke with the Springfield News-Sunabout the growing number of cash-only opioid treatment centers. A nationally renowned expert in addiction med ...continue reading

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January 18, 2018

Pastoral education program fosters new generation of hospital chaplains

Through St. Vincent Charity’s Clinical Pastoral Education Program, founded in 2000, the hospital is educating and fostering a new generation of hospital chaplains to tend to the spiritua ...continue reading

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June 16, 2017

St. Vincent Charity's surgeon becomes first in the world to perform robotic surgery

Dr. Bernard Stulberg recently became the first orthopedic surgeon in the world to use the newly released TSolution One only active robotic system to perform a successful total hip replacement surgery. This technology enables a surgeon-controlled robo ...continue reading

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