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Quality and Patient Safety

St. Vincent Charity Medical Center's commitment to quality stems from our mission and values.

We pride ourselves on providing the highest level of compassionate, quality care in an environment that is respectful of all people. The quality of our care is recognized by many third-party accrediting bodies. St. Vincent Charity Medical Center ranks highly in quality ratings and when compared with hospitals locally and nationally we are a quality leader in Northeast Ohio.

Quality achievements

  • Centers for Medicare and Medicaid Services (CMS) 4-star overall quality rating
  • 2017 Joint Commission Accreditation
  • National Research Corporation Excellence Award for Commitment to Improving the Patient Experience

  • American Society of Metabolic and Bariatric Surgery Accreditation for 21 years
  • College of American Pathology Accreditation
  • Accredited by the Ohio Department of Mental Health

Our Mission and Values

Faithful to the philosophy and heritage of the Sisters of Charity of St. Augustine, the St. Vincent Charity Medical Center family is committed to the healing mission of Jesus. As caregivers, we serve with:

  • Our deep respect for the dignity and value of all persons
  • Our practice of quality care
  • Our dedication to the poor
  • Our commitment to education

Caregivers at St. Vincent Charity serve with the same shared values:

  • Respect: We serve in an atmosphere of mutual respect and fairness, treating each person with reverence and dignity that recognized each individual's contribution.
  • Integrity: We hold ourselves accountable for our actions and are honest and ethical in all our dealings.
  • Quality: We are committed to continuous improvement of our services to better each life as if it were our own.
  • Teamwork: We celebrate the opportunity to come together as caregivers in an inclusive workplace where diversity and open communication are valued.

How are we doing?

If you have a patient safety complaint or question, please contact our Quality Department at You can also call, 216.241.6256.

You have the right to direct any concerns about safety or your care to anyone you believe appropriate.

You also have the right, if you choose, to contact the Ohio Department of Health, The Joint Commission, or if you are a Medicare beneficiary, you may contact the Peer Review Organization, KePRO, Inc.

The contact information is found at The Joint Commission.

Recent Posts

July 27, 2018

St. Vincent surgeon uses breakthrough technology to build customized knee implants and surgical tools for each patient

With multiplying numbers of patients turning to total knee replacement surgery, St. Vincent Charity orthopedic surgeons lead the way in Northeast Ohio to employ the latest technologies to ensure ...continue reading

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June 28, 2018


Despite the fact that heat-related deaths and illness are preventable, the Center for Disease Control and Prevention (CDC) reports that more than 600 people in the United States die by extreme heat ...continue reading

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June 19, 2018


Suicide is a leading cause of death in the United States and one of the few leading causes of death that’s actually increasing. According to the Centers for Disease Control and Prevention, suicide rates have increased in nearly every state from 1999 ...continue reading

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May 31, 2018

Star gymnast finishes career on her terms with help of Dr. Canales

Rachel Stypinksi, widely considered one of - if not the - best gymnasts in the history of Kent State University’s program, was having the best season of her career. Then during her final meet before NCAA Regionals, Rachel landed her first tumbling pa ...continue reading

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