Protective Services

Protective Services

Our Protective Services staff will be there to greet you when you first arrive and assist you and your loved ones throughout your stay. In addition to their regular patrol of our medical center campus, they also provide additional services.

Security/Escort Services

Protective Services officers are available 24 hours a day, seven days a week, to escort you patients and visitors to the parking lot. Call Security at 216-363-2582 to arrange for an escort.


The medical center is not responsible for the loss of personal items such as cash, credit cards, jewelry, cell phones and other electronics. We recommend that all valuables be left at home. If you choose to have personal items with you during your stay, they should be secured in our safe. Items that you choose to keep with you are your responsibility. This includes eye glasses, contact lens, dentures and hearing aids.

To make arrangements to have valuables stored in our safe during your stay, please contact your Patient Representative:

Medical and Surgical Units: 216-363-2604

Emergency and Behavioral Health Units: 216-363-7012

Join us in our 150th year of service as we launch a more than $125 million vision over the next decade for an integrated medical campus in downtown Cleveland. With $34 million committed, we begin with Phase II, a four-year $50 million plan to support critical improvements. Learn more