Billing, Insurance, Medical Records & Privacy


Our Financial Services Center submits all billing to insurance. You may get separate bills, one from the medical center, one from your doctor and others.

Please call the phone numbers listed on the bills if you:

  • Have questions
  • Need to correct insurance information
  • Want to know about Financial Assistance for balances due after insurance pays

Call the phone number on the specific bill you want to talk about.

No Health Insurance

You might not have health insurance. Someone from the hospital will visit you during your stay. This person will conduct a financial screening. This will let us know if you qualify for programs like Medicare or Medicaid. These state and federal programs can help you in the coverage of your medical expenses. All patients without health insurance will automatically qualify for discounted services. After review of your income, you may also qualify for free care or additional discounts through our financial assistance programs.

Financial Assistance Program

If you have no health insurance and/or do not qualify for state or federal programs, you will qualify for discounted care and may qualify for additional discounts or free care through St. Vincent Charity Medical Center's Financial Assistance Program (FAP). If you are uninsured and have balances after insurance that you are unable to pay, you may qualify for free or discounted care, through the FAP, if your income is below 400% of the poverty limit. The FAP is based on your income and Federal Poverty Guidelines. Guidelines are listed on the bill you receive. Call the number on the bill for information or you can call 800-721-6097. Our financial counselors are here to help, as well. You can reach a financial counselor at 216-694-4652 or 216-694-4653 from 8 a.m. - 4:30 p.m. Monday through Friday. A link to the financial aid application can be found here.

Health Insurance Marketplace

You can also shop for insurance on the federal Health Insurance Marketplace. As Certified Application Counselors we can also facilitate your enrollment. Call our financial counselors for help.

Call: 216-694-4652 or 216-694-4653

Join us in our 150th year of service as we launch a more than $125 million vision over the next decade for an integrated medical campus in downtown Cleveland. With $34 million committed, we begin with Phase II, a four-year $50 million plan to support critical improvements. Learn more