Visitor's Guide

Welcome!

The Caregivers of St. Vincent Charity Hospital welcome you. We are proud to provide you and your loved ones with excellent and compassionate care in a healing environment. Please let us know of anything we can do to enhance your care or comfort during your visit.

Parking

Parking is available in the lot adjacent to the Medical Office Building. This lot is located across the street from the Hospital on East 22nd Street. A daily parking fee will apply.

Vending Machines

For your convenience, vending machines are located in the cafeteria and next to the stairwell to the Pedestrian Bridge.

Automated Teller Machine (ATM)

An ATM is located next to Protective Services, in the lobby near the HealthCare Center entrance.

Smoking

For the health and safety of our patients, visitors and Caregivers, smoking is not permitted on Hospital property.

Security/Escort Services

A Protective Services officer is available 24 hours a day, seven days a week to escort patients and visitors to the parking lot. If you would like to arrange for an escort, please call the Protective Services Department at extension 32582 on any Hospital phone.

Translation Services

If you need help communicating with Caregivers, the Hospital has interpreters available in many languages, including sign language. Please ask any Caregiver for assistance, if needed.

Cafeteria

The cafeteria is located on the first floor. Meals and a la carte items may be purchased at the following times:

Mondays through Fridays
Breakfast	7:00 a.m. – 9:30 a.m.
Lunch	11:00 a.m. – 1:30 p.m.
Dinner	4:00 p.m. - 6:15 p.m.
Saturdays and Sundays
Breakfast	7:00 a.m. – 9:30 a.m.
Lunch	11:00 a.m. – 1:30 p.m.

Meal Services

Visitors are welcome to eat in the cafeteria or with patients in their rooms. A guest tray can be pre-paid at the cashier’s window, and the extra meal will be delivered with the patient’s. If the meal is not pre-paid, its cost will be added to the patient’s bill.

Visitor Overnight Accommodations

If you are visiting a patient and would like to arrange overnight accommodations near the Hospital, our Admitting Department representatives can provide a list of local hotels and phone numbers for your convenience.

As an additional option, Hospitality Homes of Cleveland, a member of the National Association of Hospital Hospitality Houses, assists visiting patients and their families in finding affordable housing during a medical crisis. The service matches hosts with patients and their families. Hosts provide a spare room and access to a bathroom facility. Most host homes are within a 15-mile radius of University Circle. For more information, call 216.518.0404 or visit www.hospitalityhomes.com.

Family Lounges

Family lounges provide a place to gather while your loved one is being treated. These lounges can be found on the first and third floors of the Hospital. Please let a nurse know which lounge your family will be using so that your family can be updated about your condition.

Pastoral Care

To speak with a chaplain, please dial x33312 from any Hospital telephone.

Chapel

People of all faiths are welcome to pray in the Holy Trinity Chapel, located around the corner from the top of the ramp in the West Building. Open 24 hours daily, the Chapel is a wonderful place for private prayer and reflection, as well as communal prayer during regularly held services. Services can also be viewed on televisions in patient rooms on Channel 15.

Gift Shop

Located on the first floor near the Main Lobby, Lori’s Hospital Gift Shop offers a wide variety of gifts, flowers, magazines and personal items available for your convenience. It is open daily from 9:00 a.m. – 8:00 p.m.

The Quaint & Charming Café

Gourmet coffee and sweets are available Mondays - Fridays, 6:30 a.m. to 2:00 p.m.